Decision Infrastructure · Built for Business Central

Business Central caught it Monday. Your decision didn't land until Friday.

Signal → Route → Approve → Execute → Audit

Copilot answers questions. OpsGrid decides and acts.

Most Business Central customers don't have a data problem.

They have a decision latency problem.

Signals exist. Reports exist. People exist.
But detect → decide → act takes too long.

OpsGrid is decision infrastructure for mid-market manufacturers, distributors, and logistics operators on Dynamics 365 Business Central. Governed decision agents monitor ERP signals continuously, surface ranked operational risks to named owners, and execute approved actions inside Microsoft Teams — nothing writes to BC without explicit approval.

Decision latency costs $800K–$2.4M per year for a $50M operation — missed OTIF, emergency freight, excess inventory, manual coordination. OpsGrid closes it.

Revenue at Risk

OpsGrid surfaces stockout risk before inventory goes negative. Named items, revenue exposed, decision owner assigned.

Frozen Cash

Dead stock carries a cost most teams never see. OpsGrid identifies slow-moving inventory and flags it to the right owner.

Supplier Risk

OpsGrid scores vendor reliability from live BC data. Poor performance triggers escalation before your operations suffer.

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60×
Faster decisions
2–3 days → under 2 hours
85%
Fewer stockout incidents
beta deployments, Q2 2026
$0
Unauthorized BC writes
architectural constraint
80%
Expedite spend reduction
in first 90 days

Outcomes modelled on mid-market manufacturing, distribution, and logistics deployments ($10M–$200M revenue, Dynamics 365 BC). Baseline: BC-only operations without a decision governance layer, Q4 2025–Q2 2026 engagements. 80% expedite reduction measured at 90-day mark.

The reality today
Business Central knows. Nobody acts.
Your ERP is full of signals: a stockout forming, a supplier PO 8 days overdue, a production order heading for a miss. But extracting that signal means logging in, running reports, building a spreadsheet, calling a meeting, and waiting for a decision that should have taken 10 minutes.

Meanwhile, every year:
  • $400K–$600K in OTIF penalties
  • $100K–$200K in expedite freight
  • $200K in dead inventory
  • $200K–$400K in coordination labour
Because the data and the decision are separated by 48 hours and a chain of emails.
→
What OpsGrid does
Decisions surface. In Teams. Before it costs you.
OpsGrid monitors your Business Central environment continuously and surfaces ranked decisions, by cost impact, directly as actionable cards in Microsoft Teams. No new login, no new dashboard, no training. It transforms Business Central from a system of record into a system of action.

Your team can also ask questions in plain English:
"What are my overdue receivables?"
"Status of SO-4721?"
"Which vendors are underperforming this quarter?"
A direct answer from BC arrives in seconds.

OpsGrid monitors. Your team asks in plain English. Approved actions write to Business Central.
→
What changes
Your operation runs on decisions, not meetings.
Modelled on real manufacturing, distribution, and logistics operations, OpsGrid is engineered for measurable outcomes:
  • Decision latency: 2.3 days → under 2 hours
  • Stockout incidents: down 85%
  • Expedite spend: down 80% in 90 days
  • OTIF: 92% → 97%+
These are the targets we hold beta deployments to.

Excel, email, and the weekly coordination call are the actual competition. They consume 40+ senior hours every week with no audit trail. OpsGrid replaces them. Your Business Central investment delivers the return it was built for.
💬
A conversational interface to your entire Business Central data
Your team can ask OpsGrid anything, in plain English, directly in Teams
OpsGrid surfaces decisions and answers questions. When your COO, CFO or ops head needs an answer, they ask and get a response from live Business Central data in seconds.
"What decisions do I need to make today?" "Status of sales order SO-4721?" "What are my overdue receivables?" "Which vendors missed SLA this quarter?" "What's blocking production this week?" "How much budget is left for purchasing?" "Show me pending payments over $10,000"
$800K–$2.4M
Annual cost of decision latency
per company
2 weeks
Target deployment time
no change to Business Central setup
30 days
To first measurable ROI
or 50% refund
97%+
OTIF target outcome
from 92% baseline
13
Beta spots available
selective early access
76% of organisations that embed AI into a formal decision governance model report 25%+ operational improvement, Hackett Group 2026 Supply Chain Key Issues Study. The other 24% are still piloting.
Analyst "Not every AI system should be allowed to operate near physical or financial consequence. The closer AI gets to execution, the greater the need for context, governance, and human oversight." — ARC Advisory Group, Supply Chain Decision Intelligence, 2026. OpsGrid's approval-before-write architecture is the implementation of this principle.
The category shift

Decision infrastructure is the next layer.

2024Companies bought dashboards.
2025Companies experimented with copilots.
2026Companies are discovering the real problem is decision latency.
Systems of Record
↓
Systems of Insight
↓
Systems of Action
↓
Systems of Decision Infrastructure
Why most AI deployments don't scale

Beyond the Pilot: Why OpsGrid Is Designed Differently

Most AI initiatives fail because they begin as experiments.

OpsGrid enters as production infrastructure: inventory risk, dead stock, overdue POs, supplier follow-up. Not chat. Not demos. Not prototypes. Production-grade operational signals from day one.

83% of operations teams running AI pilots find insights surface but decisions still happen in meetings and email. The problem is governance: no named decision owner, no trigger, no approval trail, no audit. OpsGrid is the governance layer — every ranked decision has an owner, every approval has an audit trail, every recommendation is grounded in live Business Central data. That is why OpsGrid is production infrastructure, not another pilot.

Decision ownership
Every signal is assigned to a named decision owner with a response SLA — no ambiguity about who acts.
Governed approval
Nothing writes to Business Central without explicit human approval. An architectural constraint, not a policy setting.
Full audit trail
Every decision, every override, every approval is logged. You have a defensible record of how your operation was run.
In beta now · Dynamics 365 Business Central

What your ops team can use today.

These are the questions ops leaders currently ask in meetings and wait 2 days to get answered. OpsGrid answers them from live BC data — no navigation, no export, no email thread. Confirmed working in beta.

📦 Inventory & Stock
  • Which items are at risk of stockout? ranked by revenue exposed
  • What inventory hasn't moved in 60+ days?
  • How much cash is frozen in dead stock?
  • Where should we transfer stock between locations?
  • What needs to be reordered right now?
🛒 Purchasing & Suppliers
  • Which suppliers have the worst on-time delivery?
  • Are there POs stuck in approval?
  • Are there overdue supplier deliveries?
  • Which items can we consolidate into a single PO?
  • Show me open purchase orders by vendor
💼 Sales & Fulfilment
  • Show sales orders by status — draft, open, released
  • Which orders are sitting in Draft without action?
  • Show me all orders for a specific customer
  • Show recent invoices — open, draft, paid
OpsGrid acts — not just answers
Reorder threshold crossed in BC → Teams card fires → one confirmation → Draft PO created
Nothing posts to Business Central without your explicit approval

Dynamics 365 Business Central required · 2-week deployment · ROI in 30 days or 50% refund

What shipped
June 2026ActionOpsHQ: Draft PO creation from Teams confirmed in beta
May 2026Vendor OTD scorecard live — per-supplier data from BC receipts
April 2026Sales pipeline queries live: orders by status, customer view, invoices
March 2026InsightOpsHQ entered beta with first cohort of manufacturers
ops-alerts COO · VP Ops · Plant Manager 9 members
Today, April 30 · Critical · 07:02
OG
InsightOpsHQAPP07:02
📦 Inventory · INV-01 · Stockout Risk
3 items approaching stockout — $9,250 revenue at stake within 7 days
Critical
ATHENS Desk (1896-S)4.7 days cover · $5,900 at risk
PARIS Chair (1900-S)5.8 days · $2,250 at risk
ROME Chair (1908-S)6.1 days · $1,100 at risk
Preferred vendor lead time5 days · London Postmaster
Reorder points breached2 of 3 items
Reorder window closes within 24–48 hours to avoid stockout on ATHENS Desk. Vendor lead time means action today.
OG
InsightOpsHQAPP07:04
🛒 Purchasing · PUR-01 · Overdue Purchase Orders
2 supplier POs overdue — SO-4721 ($18,600) ships May 3, OTIF breach likely
Critical
PO-2026-00031 · London Postmaster8 days overdue · $42,350 · 0 received
Items: ATHENS Desk ×50, PARIS Chair ×88Not receipted
PO-2026-00028 · Cronus Cardboard3 days overdue · $9,850
Sales order at riskSO-4721 · ships May 3 · $18,600
OTIF breach if unresolvedCertain by May 3
Escalation window closes tonight. SO-4721 customer SLA is fixed — no room to reschedule without a breach.
OG
InsightOpsHQAPP07:06
🏭 Manufacturing · MFG-02 · Production At-Risk
2 production orders at risk of missing due date this week
Critical
PRO-2026-0008 · Airpot ×20Due May 3 · Component shortage
Heating Element shortfallNeed 40, have 22 — short 18
Water Tank shortfallNeed 20, have 12 — short 8
PRO-2026-0005 · Autodrip Lite ×12Due Apr 30 · Not yet started
PRO-0005 componentsAll sufficient — can start now
Combined revenue at risk$2,100
PRO-0008 cannot complete by May 3 without emergency component PO today (5-day vendor lead time). PRO-0005 is recoverable if started this shift.
OG
InsightOpsHQAPP07:09
🛒 Purchasing · PUR-04 · Approval Bottleneck
3 POs pending 24–48 hours — PO-052 escalates to COO in 4 hours
Critical
PO-052 · London Postmaster · $24,60031 hrs pending · VP Ops required
PO-049 · World Wide Import · $4,20026 hrs · Procurement Mgr
PO-047 · Cronus Cardboard · $9,80024 hrs · VP Ops
Auto-escalation to COO in4 hours
PO-052 is the priority — approve, modify, or reject before 11:09 AM to prevent COO escalation.
Warning alerts · 07:15
OG
InsightOpsHQAPP07:15
📦 Inventory · INV-02 · Dead Stock
$34,200 in dead stock — 60+ days no movement across 6 items
Warning
STOCKHOLM Bookcase (70010)94 days · $12,400 · 15 units
MUNICH Swivel Chair (1964-W)78 days · $8,750 · 25 units
LONDON Conference Table (80100)63 days · $7,100 · 4 units
3 further items$5,950 combined
Monthly carrying cost at 1.5%$513/month · $6,156/year if held
STOCKHOLM Bookcase: zero movement since Feb 2026. Consider promotional pricing or write-down before Q2 close.
OG
InsightOpsHQAPP07:17
🛒 Purchasing · PUR-02 · Committed Spend vs Budget
Purchase budget 92% committed — $13,300 remaining for April
Warning
Monthly budget$180,000
Actual posted this month$92,400 · 51%
Committed in open POs$74,300 · 41%
Remaining$13,300 · 7%
Breach riskYes — if PO-029 receipts before Apr 30
PO-029 ($22,100) receipt date is May 1 but could post in April 30. Confirming May receipt resolves the breach risk.
OG
InsightOpsHQAPP07:19
🏭 Manufacturing · MFG-03 · Component Availability
3 component shortages across this week's production schedule (52 units)
Warning
Week Apr 28 – May 4 · 3 orders52 finished units planned
Heating ElementNeed 60 · Have 22 · Short 38
Water TankNeed 40 · Have 12 · Short 28
Filter AssemblyNeed 52 · Have 48 · Short 4
All other components (9)Sufficient
Heating Element and Water Tank both source from Vendor 10000 — one consolidated PO qualifies for volume discount.
OG
InsightOpsHQAPP07:21
📦 Inventory · INV-03 · Multi-Location Imbalance
BLUE overstock + RED stockout risk — internal transfer saves $7,150
Warning
ATHENS Desk · BLUE location42 days cover · surplus
ATHENS Desk · RED location3.1 days cover · critical
Suggested transfer BLUE → RED18 units · balances to ~22d each
PARIS Chair imbalanceTransfer 30 units recommended
Transfer vs external reorderSaves $7,150 · bypasses 5-day lead time
RED location stockout window is 3.1 days — internal transfer must happen today to avoid triggering an external PO.
OG
InsightOpsHQAPP07:24
🛒 Purchasing · PUR-03 · Vendor Reliability Scorecard
Q2 vendor OTD review — London Postmaster at 62%, flagged for SLA review
Warning
World Wide Import (30000)94% on-time · 16 deliveries · avg +0.8d
Cronus Cardboard (20000)88% on-time · 8 deliveries
London Postmaster (10000)62% on-time · 5 late in 90 days · avg +4.2d
LP — ATHENS Desk specifically3 of 5 deliveries late
RecommendationDual-source ATHENS Desk
London Postmaster's 4.2-day average delay on ATHENS Desk caused 2 of this quarter's OTIF breaches directly.
OG
InsightOpsHQAPP07:27
🏭 Manufacturing · MFG-04 · Work Center Capacity
Assembly Work Center at 118% capacity next week — bottleneck forming May 5–11
Warning
Machine Work Center74% utilisation · 37h of 50h
Assembly Work Center118% · 59h planned vs 50h available
Overload periodMay 5–11 · 3 orders competing
Orders at riskPRO-0011, PRO-0012, PRO-0014
Option A: delay PRO-0014 by 3 daysResolves overload · low customer impact
Assembly is the critical path for 4 of 5 finished goods. Without rescheduling, PRO-0011's due date is at risk.
Insights & opportunities · 07:30
OG
InsightOpsHQAPP07:30
🏭 Manufacturing · MFG-01 · Margin–Production Alignment
2 high-margin items not in production — $780/day contribution uncaptured
Insight
Autodrip SP-SCM100450.6% margin · In production ×15
Airpot SP-SCM100934.8% margin · In production ×20
Airpot Duo SP-SCM101128.5% margin · Not in production
Autodrip Lite SP-SCM100831.2% margin · Not in production
Est. daily contribution if scheduled$780/day
Autodrip Lite: 31.2% margin with zero active production orders. Scheduling 20 units = $450 contribution at current price — if demand exists.
OG
InsightOpsHQ · ActionOpsHQAPP07:32
📦 Inventory · INV-04 · Reorder Draft PO — ActionOpsHQ
Draft PO ready — $54,625 across 5 items. Nothing posts to BC until you approve.
Action Ready
PO-DRAFT-001 · London Postmaster$54,625 · 5 items
ATHENS Desk (1896-S) ×50$39,025
PARIS Chair (1900-S) ×100$15,600
Expected receiptMay 5, 2026
BC statusDraft — not released, not sent to vendor
Approval releases the PO in BC and triggers vendor notification. Full audit trail posted to the opsgrid-audit channel.
OG
InsightOpsHQAPP07:35
🛒 Purchasing · PUR-05 · PO Consolidation Opportunity
Consolidate 3 London Postmaster lines — save $3,291 in volume discount
Insight
London Postmaster · 3 items at reorder$65,825 combined
ATHENS Desk ×50$39,025
PARIS Chair ×100$15,600
ROME Chair ×80$11,200
Volume discount at >$25K (5%)Saves $3,291 vs 3 separate POs
OG
InsightOpsHQAPP07:41
📦 Inventory · INV-05 · Demand Forecast Accuracy
Q1 forecast report — 2 items driving $48K in missed or excess revenue
Insight
ATHENS Desk (1896-S)MAPE 34% · under-forecast · $28K missed
PARIS Chair (1900-S)MAPE 22% · under-forecast · $20K missed
STOCKHOLM Bookcase (70010)MAPE 41% · over-forecast · $12K dead stock
Accurate items (MAPE <20%)8 of 11
Recommended actionATHENS Desk: reorder point 10 → 14
ATHENS Desk under-forecast for 3 consecutive quarters. Likely seasonal uplift not captured in current model.
OG
InsightOpsHQ · MRPAPP07:44
🏭 Manufacturing · MFG-05 · MRP Recommendation Surface
MRP ran 03:00 AM — 4 recommended actions, all pending your approval
Action Ready
New prod order: Airpot Duo ×302 open SOs · recommended start June 6
New prod order: Autodrip ×25Safety stock breach projected June 10
Purchase: Heating Element ×80Covers 2 orders + safety stock
Cancel PO-041 (obsolete component)No demand · saves $2,400
BC statusAll pending — nothing posted without approval
MRP output is recommendation only. Each action posts to BC only after your explicit approval.
OG
InsightOpsHQAPP08:12
💼 Sales · SAL-01 · Sales Pipeline Status
7 orders in Draft — £13,600 Adatum order from January still unconfirmed
Action Ready
Draft Orders7 orders · £20,173
Open Orders3 orders · £4,113 · ready to fulfil
Released0 orders in pipeline
Largest unactionedOrder 101001 · Adatum · £13,600 · Draft since Jan 2026
3 Open orders are live and ready to fulfil. 7 Draft orders need review — the £13,600 Adatum order has been unconfirmed for 5 months.
OG
InsightOpsHQAPP08:15
🛒 Purchasing · PUR-06 · Vendor Reliability Scorecard
5 of 6 suppliers have never delivered on time — avg 217 days late
Critical
Graphic Design Institute3.4% OTD · 57 of 59 late · avg 223 days
Wide World Importers9.4% OTD · 48 of 53 late · avg 224 days
First Up Consultants11.8% OTD · 45 of 51 late · avg 217 days
Fabrikam, Inc.16.7% OTD · 15 of 18 late · avg 218 days
Hydropower Powerplant100% OTD · 0 days late · your only reliable vendor
These 5 vendors all have open POs in your system right now. The pattern spans 3 years — this is not a one-off. Escalation to procurement leadership required before the next purchase cycle.
Daily digest · generated 07:00
OG
InsightOpsHQ · Daily DigestAPP07:00
📊 Daily Brief · April 30, 2026 · CRONUS International
15 decisions surfaced across 3 modules. $9,250 at risk. $10,500 in savings identified.
Summary
Critical alerts4 — act now
Warning alerts6 — monitor today
Insights & opportunities5
Highest priorityPO-031 overdue 3d · SO-4721 at risk May 3
Quickest winINV-03 internal transfer · saves $7,150 · no new PO
POs awaiting your approval3 · waiting 24–31 hours
Yesterday's decisions actioned4 of 4 ✓
Ask OpsGrid about your Business Central data…
InsightOpsHQ · BC monitoring active · ActionOpsHQ requires human approval for every write · All actions logged to the opsgrid-audit channel
Sample messages above are indicative only. Card content, format, and data are illustrative. Actual implementation may differ based on your BC configuration and business requirements.

Is your team live on Dynamics 365 Business Central? Forward this to your IT lead or BC admin →

Management view · OpsGrid

The weekly ops review your team doesn't have to build.

Teams handles real-time decisions. This view gives your ops reviewer everything else: what was surfaced, who acted, what resolved, and what still needs follow-up. Built from live BC data. No export, no pivot table, no meeting to prepare for it.

OpsGrid Management View showing decision funnel, signal health by type, action paths, follow-up queue, pending decisions, and recently resolved
Decision funnel
Surfaced → Sent to Teams → Acted on → Resolved. Drop-off at each stage shows where the process breaks. Not a tool problem — an operational one your ops reviewer can now see.
Signal health by type
One row per active signal: cards sent, approved, rejected, avg response time. High rejection rate on a signal means the threshold fires on false positives. This view makes threshold tuning visible.
Full audit trail
Every resolved decision has a path: full agent loop, human override, or expired. Every BC write logged with approver. A defensible record of how your operation was run — not assembled after the fact.
What's your number?

Estimate your annual decision latency cost

Based on IntelliConnectQ's analysis across mid-market BC deployments — decision latency costs $800K–$2.4M annually for a $50M company. Scale by your revenue and average response time.

Estimated annual cost of decision latency
$640K – $1.9M
Includes OTIF penalties, expedite freight, dead inventory, and coordination labour. This is what OpsGrid recovers in the first 90 days.
Share this estimate on LinkedIn
"We were spending two to three days chasing down decisions that should have been made in the morning. The first week on OpsGrid, three of those decisions arrived in Teams before I had my coffee."
— VP Operations, mid-market distributor (US)  ·  Beta participant
Active beta — applications reviewed weekly

Ready to see this in your Business Central environment?

We start with a free Decision Latency Audit — we map exactly where your BC data is getting stuck and what it's costing you. No slides. No obligation. Just a number.

Dynamics 365 Business Central required · 2-week implementation · Guaranteed ROI in 30 days or 50% refund

Not ready for a demo? Tell us your biggest constraint:

Inventory → Supplier → Governance →

We'll send the workflow most relevant to you. No calendar, no pitch.

Built from live deployments

OpsGrid is built from real production implementations.

Every feature in OpsGrid was first deployed in production for mid-market manufacturers. Built before OpsGrid became a product:

  • 01
    Conversational ERP layer — 6 clicks reduced to 1 message, across 3 departments
    Deployed for a mid-market manufacturer. Sales, ops, and finance teams query live ERP data in plain language — no report builder, no IT ticket.
    Read the deployment case study →
  • 02
    Employee lifecycle automation — 4,500+ employees across 7 companies, 0 manual steps
    Built for an MSP managing HR operations across 7 client companies. Onboarding, offboarding, and role changes automated end-to-end with zero manual intervention.
    Read the deployment case study →
  • 03
    Supplier invoice reconciliation AI agent — 10 suppliers, 0 manual matching steps
    Deployed for a manufacturer receiving invoices across 10 suppliers in different formats. AI agent matches, flags discrepancies, and routes exceptions — accounts payable team reviews only outliers.
    Read the deployment case study →
What's still coming
OpsGrid Roadmap
Three modules have confirmed working features — what's listed below is the unbuilt remainder. Finance, production, and multi-ERP expand the platform in 2027.
ActionOpsHQ — Full Execution Layer
Basic PO creation from Teams is confirmed working — see the live capabilities above. The full execution layer adds intelligent routing and learning.
  • Smart approval routing — right person, based on decision type and value threshold
  • Auto-escalation when approvals stall past SLA
  • Decision outcome tracking — system learns which patterns work over time
Pain addressed: 2–3 hour approval bottlenecks · Manual execution after a good decision · Compliance and audit trail gaps
Finance & Receivables Intelligence
Surfaces cash flow risk, overdue receivables, and budget breaches to CFOs and profit-centre heads before they become board-level surprises.
  • Overdue receivables ranked by value and aging — with suggested actions
  • Budget vs committed spend with breach prediction by week
  • Cash flow risk flagged 7–14 days ahead based on outstanding payables and receivables
  • Payment terms compliance monitoring across customer accounts
  • Ask: "What are my overdue receivables over $50K?" — instant answer
Pain addressed: Working capital surprises · CFO visibility into cash flow · Manual AR chasing processes
Vendor & Supplier Intelligence — Advanced Layer
OTD scorecard and overdue detection are live — see above. The advanced layer automates escalation and identifies backup sourcing options.
  • Automated SLA review requests routed to procurement team
  • Single-source dependency alerts for critical SKUs
  • Alternative vendor recommendations surfaced from BC data
Pain addressed: supplier concentration risk · OTIF penalties from unreliable vendors
Customer SLA & Sales Order Management — Predictive Layer
Order queries and invoice tracking are live — see above. Predictive SLA breach detection and proactive communication are in development.
  • SLA breach prediction 48–72 hours before it happens — time to act, not apologise
  • Proactive customer communication with draft message ready to send
  • Fulfilment risk ranked by customer revenue and relationship value
Pain addressed: customer SLA misses · reactive firefighting on order delays · $300K+/yr in contract risk from churn
○ Planned — Q2 2027
Production Planning Optimisation
Connects MRP output, work center capacity, and component availability into a single daily decision brief for plant managers and COOs — replacing 40 hours of manual planning.
  • MRP recommendation surface — review and approve in Teams, not in Business Central
  • Work center capacity overload detection with rescheduling suggestions
  • Margin-production alignment — highest-margin items prioritised in production schedule
  • Component shortage cascade analysis across all active production orders
  • Demand forecast accuracy tracking with safety stock optimisation
Pain addressed: 40 hours/week of manual planning · Production order misses · Margin erosion from poor scheduling
○ Year 2 — 2027
Multi-ERP & Supply Chain Expansion
Extending OpsGrid beyond Business Central to Supply Chain Management, Finance Operations, and third-party ERPs — for enterprises running multi-system operations.
  • Dynamics 365 Supply Chain Management integration
  • Finance & Operations module coverage
  • Third-party ERP connectors (SAP, Oracle — via API gateway)
  • Cross-system decision infrastructure for multi-entity organisations
  • International deployment: UK, Canada, EU, Australia
Pain addressed: Multi-ERP fragmentation · Decisions needing data from more than one system · Enterprise-scale operational complexity
Active beta — applications reviewed weekly

Ready to audit your decision latency?

We start with a free Decision Latency Audit — we map exactly where your Business Central data is getting stuck and what it's costing you. No slides. No obligation. Just a number.

Dynamics 365 Business Central required · 2-week implementation · Guaranteed ROI in 30 days or 50% refund

About OpsGrid
01 · What it is

OpsGrid is an decision infrastructure layer for Dynamics 365 Business Central, currently in active beta with a focused group of mid-market manufacturers, distributors, and logistics operators. Decision infrastructure starts with Business Central. The architecture supports any ERP.

02 · What it does

OpsGrid monitors Business Central for operational signals (stockout risk, overdue purchase orders, production delays) and surfaces ranked recommendations into Microsoft Teams as actionable cards. Human approval required before any write to BC.

03 · Who it's for

Designed for manufacturers, distributors, and logistics operators on Dynamics 365 Business Central, typically 100–2,000 employees, with a dedicated operations function.

Common questions

What teams ask before applying for beta access.

What is OpsGrid?
OpsGrid is decision infrastructure for Dynamics 365 Business Central, currently in active beta. Governed decision agents monitor Business Central continuously for operational signals: stockout risk, overdue purchase orders, production delays, budget breaches. Each signal is ranked by cost impact and surfaced as an actionable card in Microsoft Teams. Nothing writes to BC without explicit human approval.
How does OpsGrid differ from Dynamics 365 Copilot?
Copilot answers questions when you ask them. OpsGrid monitors proactively, assigns recommendations to named decision owners with response SLAs, routes approvals through Teams, and maintains a full audit trail of every decision and override. Copilot is reactive Q&A. OpsGrid is decision infrastructure: it surfaces, routes, executes, and logs.
Does OpsGrid write to Business Central automatically?
No. Nothing posts to Business Central without explicit approval from a named decision owner in Teams. An architectural constraint, not a policy setting. $0 in unauthorized BC writes is baked into the architecture.
What size company is OpsGrid right for?
Mid-market manufacturers, distributors, and logistics operators on Dynamics 365 Business Central. The operational footprint that works best: 100 to 2,000 employees with a dedicated operations function. Below 100 employees, signal volume may not justify the deployment. Above 2,000, we scope differently.
How long does deployment take, and when do we see ROI?
Two weeks. Week 1: BC connection established, decision types configured, permission scope agreed. Week 2: Teams webhook live, approval routing configured, team walkthrough complete. By day 14 your team is using it. Measurable ROI within 30 days of go-live or we refund 50% of the implementation cost.
Does our Business Central data leave our environment?
Two separate questions. Storage: OpsGrid reads from Business Central at query time using a read-only service account you provision. Nothing is copied to an external data store. LLM processing: when OpsGrid generates a recommendation or answer, it sends the relevant BC data chunks to an LLM. If you use an external LLM API (OpenAI, Azure OpenAI, Anthropic, via API keys you provide), the provider processes those chunks on their servers. Standard API terms bar providers from retaining or training on your data. If on-premises inference is a hard requirement, OpsGrid supports self-hosted LLMs: data stays entirely within your environment.
How do I get access to OpsGrid?
Access begins with a free Decision Latency Audit — IntelliConnectQ maps where your BC data is getting stuck and quantifies the cost. Apply via the form at the top of this page. 13 spots remain. You'll hear back within 48 hours.
Built for your role
Ops Heads & Plant Managers

Your team is chasing answers Business Central already has. OpsGrid surfaces them to the right person before the problem costs you.

How it works for ops →
CIOs & IT Leaders

Read-only BC access. No external data store. Human approval before any write. Full architecture, permission model, and self-hosted LLM option.

See the architecture →
CEOs & Managing Directors

2-week deployment. Measurable ROI in 30 days or 50% back. What decision latency costs a $50M operation — and when OpsGrid pays for itself.

See the business case →
Further Reading

Thinking on decision infrastructure, AI in operations, and Dynamics 365 BC — from the IntelliConnectQ team.

Decision Infrastructure · Tools
OpsGrid vs. Microsoft Dynamics 365 Copilot for Business Central
Proactive decision routing vs. reactive Q&A — which tool solves your actual problem.
Read the comparison →
Manufacturing · AI Strategy
Your AI Pilot Succeeded. Your Operations Didn't. Five Root Causes.
The five root causes behind 80% of manufacturing AI pilots that never reach production.
Read the analysis →
AI Agents · Operations
Automating One Invoice Workflow: What Replaced the Manual Process
How automating a single process shifted an organization from tribal knowledge to scalable operations.
Read the case →
Strategy · Data Integration
How to Unify ERP, CRM, and Operations Data (Without Ripping Everything Out)
A practitioner's guide to building unified operations data infrastructure without system replacement.
Read the guide →
AI Agents · Finance
Building an AI Agent for Supplier Invoice Reconciliation
Same infrastructure as the order query deployment — extended to automatically match invoices against POs and route exceptions.
Read the case →
Conversational ERP · Strategy
Conversational ERP vs Traditional ERP Navigation — What Changes
Not a replacement. A layer that removes the navigation overhead between your team and live ERP data. Three workflows, before and after.
Read the guide →
AI Strategy · ROI
AI Agent ROI in Manufacturing — How to Calculate It Before You Build
The four-variable framework and interactive calculator for building an AI agent business case grounded in your actual query volume and cost.
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